Payment Operations Dashboard for Viking Services
Viking Services, a Minnesota-based payment processing specialist, partnered with Siblings Software to modernize the merchant experience. Together we designed and shipped an Angular-powered administration console that gives their portfolio managers real-time visibility into transactions, compliance alerts, and settlement health.
- Industry: Merchant services & payments
- Engagement model: Dedicated nearshore product squad with project-based scope
- Team: Product manager, UX/UI designer, 2 Angular engineers, QA automation specialist
- Core services: Outsourced development team and Angular development outsourcing
Engagement snapshot
- 42% faster onboarding cycle for new merchants
- 3x increase in actionable compliance alerts surfaced per week
- 98% dashboard adoption across internal account teams within the first month
- 6-week pilot to production rollout without disrupting daily operations
Who is Viking Services?
Viking Services supports independent sales organizations and midsize merchants across the Midwest with next-generation payment processing. Their operations team juggles underwriting, risk, and settlement troubleshooting for hundreds of merchants. To scale without sacrificing service quality, Viking needed a smarter way to orchestrate data from their legacy back-office tools into a single source of truth.
The leadership team asked Siblings Software to partner with their architects and deliver a modern front-end that would sit on top of their existing APIs. Our mandate was clear: improve transparency for merchants and internal agents, surface compliance flags sooner, and create space for future roadmap items such as predictive revenue forecasting.
Project objectives
- Centralize merchant insights and KYC documentation in a responsive interface.
- Streamline onboarding workflows to eliminate duplicate data entry.
- Improve visibility into settlement delays and chargeback patterns.
- Integrate PCI compliance checkpoints without slowing agent productivity.
Challenges we uncovered
- Disparate homegrown tools made it difficult for Viking analysts to understand merchant health at a glance.
- Compliance staff relied on manual spreadsheets to confirm PCI DSS checkpoints, increasing the risk of missed alerts.
- Merchant onboarding hand-offs between sales and operations required duplicate data entry that regularly delayed activation.
- Leadership lacked consolidated KPIs to plan staffing for the next phases of growth.
Our approach
- Discovery sprints: We co-led joint interviews with Viking’s merchant success team, prototyped critical workflows in Figma, and validated usability with real data.
- Incremental delivery: Angular components were built in parallel with API contract hardening, allowing weekly releases into Viking’s staging environment.
- Quality foundations: Cypress scripts guarded complex reconciliation logic while our QA specialist automated regression suites.
- Knowledge transfer: We ran enablement sessions and paired engineering with Viking’s internal developers to ensure self-sufficiency post-launch.
Key technologies included Angular 15, NgRx, TypeScript, Bootstrap 5, and charting components integrated with Viking’s .NET and SQL Server infrastructure. We also embedded accessibility best practices to meet WCAG 2.1 AA guidelines.
Results that moved the needle
- Reduced new merchant onboarding time from 12 business days to 7 by automating document validation and e-signature prompts.
- Achieved a 35% drop in payment reconciliation escalations thanks to real-time anomaly dashboards.
- Provided executives with live KPIs blending transaction volume, chargebacks, and SLA adherence, enabling data-driven planning for the next two growth phases.
- Established a reusable design system that Viking now leverages for phases two and three of their digital roadmap.
Client perspective
“Siblings Software felt like an extension of our operations team. They understood the regulatory nuances of payment processing and still moved quickly. The dashboard has already become the first tab our analysts open each morning.”
Director of Operations, Viking Services
Curious about the tooling behind the charts and workflow engine? Explore the latest Angular developer resources that guided our component architecture.
Services & capabilities
- Product discovery & UX prototyping
- Angular component engineering
- API contract collaboration with Viking’s .NET team
- Automated testing & release management
- Knowledge transfer and enablement
Technology stack
- Angular 15 & TypeScript
- NgRx state management
- Bootstrap 5 & Tailwind-inspired utilities
- RESTful integrations with .NET and SQL Server
- Azure DevOps pipelines & Cypress automation
Ready to build your own payments dashboard?
Whether you are modernizing an existing merchant portal or designing a brand-new experience, our team brings deep fintech expertise, disciplined delivery, and a human approach to collaboration. We frequently help payment facilitators, ISVs, and marketplaces launch compliant, high-performing platforms that their customers love.
Let’s talk about your roadmap—we can spin up a discovery session within a few days and help you scope the first release with confidence.
For more similar cases from Argentina, visit the Argentina case study for this project.